Susan Nicholson

About Susan

Qualifications

25+ years in Corporate Communications, Technical Documentation, public relations, technical marketing, editing, client services, operations and management.

Experience

JTEC Energy, Inc - Atlanta, GA

Chief Operating Officer

February 2020 - present

Manage operations for a startup tech company - Oversee Project Management of product demo for investors, set up physical office space, coordinate remote work procedures during COVID-19.

Develop Corporate Communications materials including new website, spec sheets, press releases, competitive reports, and all marketing materials.

Autonomous Fusion (formerly Wheego Technologies, Wheego Electric Cars) - Atlanta, GA

Vice President, Corporate Communications

2009 - December 2019

Technical Writing - wrote User Manuals, technical spec sheets, technical PowerPoint presentations, Dealer Resource Guide, marketing materials, Technical Service Reports.

Corporate Communications – wrote company newsletters; wrote monthly competitive update for internal use; interacted with company shareholders. Responsible for web page content, social media.

Public Relations - wrote all press releases, communicated with members of the press, managed all events.

Dealer Relations – managed dealer communications, wrote dealer newsletter.

Logistics – coordinated vehicle deliveries, created and tracked vehicle invoices, collected payments.

Trade show Management – planned and coordinated all trade shows and promotional events; purchased and maintained trade show exhibits; worked trade show events.

Car Electronics – responsible for driver in-vehicle experience for new Wheego electric vehicles; managed interface design of digital dash cluster for electric delivery van; managed specifications, sourcing, and installation for In-Vehicle Infotainment and Blind-spot detection systems. Documented Autonomous Fusion's IoT and Connected Car offerings; developed technical presentations, spec sheets and design illustrations.

Urban Frontier - Atlanta, GA

Owner and Manager

1999 - 2005

Owned and operated retail store/folk art gallery in upscale Buckhead community.

MindSpring Enterprises - Atlanta, GA

Vice President, Public Relations & Corporate Communications

1994 - 1999

Member of original team that led startup Internet Service Provider to global multi-million dollar firm:

- Managed cross-functional teams: Product Management, Public Relations, Investor Relations, Events, Customer Service and Web Design. Managed department budgets. Total staff of 40+ including professional, technical, creative and administrative personnel

- Wrote Press Releases, designed Annual Reports and product documentation. (Sample press releases here).

- Planned and managed corporate and promotional events.

- Built new Customer Service department and new Web Design department including external client services for Web Design.

Hired as Product Manager (1994); Promoted to manage Customer Service and Sales Call Centers (1995). Promoted to Vice President of Public Relations & Corporate Communications including Web Design (1996). Firm went public in 1996, and eventually merged with Earthlink to form the second-largest ISP behind AOL.

AudioFax - Atlanta, GA

Quality Control Manager/Technical Documentation Manager

1990 - 1995

- Technical Writer - wrote all technical documentation for new telecom/fax technology products; wrote end user documentation and System Manager documentation.

- Trainer - developed and taught training classes for System Managers.

Hired as Technical Writer. Promoted to manage all documentation, quality control and training.

Technical Writer - Atlanta, GA

Self-employed

1986 - 1990

Wrote technical manuals, User and Reference guides. Customers were engineering and telecommunications companies in the Atlanta area. Specialized in telecommunications documentation.

Hewlett-Packard - Atlanta, GA

Technical Sales Rep

1983 – 1986

Sold technical computer line to Telecommunications companies in the Atlanta area.